Shipping and return policies for Martin Cilia

Return Policy

Returns & Exchanges

Returns
We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

Return Guidelines

- Merchandise must be returned within 30 days of the date that it was received
- Merchandise returned must be in new/unused condition
- We are unable to accept returns on washed, worn, and/or abused items
- We are unable to accept returns on clearance/sale items at this time
- Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility

Mailing Returns
Complete the return label and form. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to us. You may utilize your preferred shipping method; however we recommend returning merchandise via a traceable carrier.

Refunds
Refunds will be credited to your account within approximately 10 business days from the date the return is received. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.

Exchange Policy
Due to high merchandise demand and varying stock levels, we are unable to offer exchanges at this time.

Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact us to obtain authorisation and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received.

Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.

Return Policy for Items Purchased at a Concert/Event
At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.